Child safety standards

What is prohibited

All of the following are banned on FlockM — in posts, replies, direct messages, profiles, topic content, and anywhere else a person can put something:

• Child sexual abuse material (CSAM), in any form — photographic, recorded, drawn, written, or generated by a machine.
• Sexualising a child, including sexualised commentary about a real child and the sexualised editing of an ordinary image.
• Grooming: building a relationship with a child in order to abuse them, including attempts to move a child to another service to continue contact.
• Sextortion: threatening to share a child's intimate images to obtain more images, money, or anything else.
• Trafficking a child, or advertising, soliciting, or arranging sexual contact with a child.
• Offering, requesting, linking to, or signposting any of the above, including coded language used to find it.

Attempting any of this is treated the same as doing it. So is using FlockM to reach a child on another service.

Age of account holders

FlockM sets a minimum age for holding an account in every country where it operates. The minimum that applies to you is shown when you sign up and is set out in our Terms of Service.

If we learn that an account holder is under the applicable minimum age, the account is closed.

If someone is using FlockM to reach a child anywhere, we act on it under What we do. The fact that the child was not a FlockM user changes nothing.

How to report it

Inside the app. On a post, tap the ⋯ button and choose Report. On a reply, press and hold the reply and choose Report. In a direct message, tap the ⋯ button and choose Report. Choose the closest reason — Nudity or sexual content, or Other — and please add a note saying a child is involved, which routes it to us faster.

By email, which is the direct route. Write to childsafety@flockm.com. Please include a link to the content if you have one — every post has a link of the form flockm.com/p/<id> — or enough detail for us to find it. Reports reach a person, not a queue.

Do not send us the material itself. Send us where it is. Forwarding it creates another copy, and in most countries another offence.

If a child is in immediate danger, contact your local police first. Tell us afterwards. We are not an emergency service and cannot reach anyone faster than you can.

You can also report directly to:

• India — the National Cyber Crime Reporting Portal, cybercrime.gov.in, which has a dedicated category for crimes against children, or the national helpline 1098.
• United States — the NCMEC CyberTipline, report.cybertip.org, or 1-800-843-5678.
• Elsewhere — your national hotline, most of which are listed by INHOPE at inhope.org.

Reporting to them does not replace telling us, and telling us does not replace reporting to them. Do both if you can.

What we do when we receive a report

1. A person reviews it. Every report of this kind is looked at by a human, and it goes to the front of the queue.
2. Content reported by enough separate people is hidden automatically while we review it, so nothing waits on us to be seen first.
3. We remove it. Confirmed material is deleted.
4. We terminate the account, permanently, and we remove other accounts we can identify as belonging to the same person.
5. We preserve the evidence as the law requires, even after removing the content from view.
6. We report it to the authorities. As a United States provider we report apparent child sexual abuse material to the NCMEC CyberTipline, as required by 18 U.S.C. § 2258A, and we cooperate with law enforcement in the jurisdictions involved.

We do not require a complainant to be the affected child or their family, and we do not ask you to prove anything before we look.

Compliance with the law

We comply with applicable child safety law in the places FlockM operates. That includes, and is not limited to, the reporting and preservation duties of 18 U.S.C. § 2258A in the United States, and in India the Protection of Children from Sexual Offences Act, 2012 (POCSO), the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Where the law of a country where we operate requires more than this page describes, the law applies and we follow it.

Point of contact

For child safety matters, including requests from law enforcement, Google, and child protection organisations:

Child Safety Contact
Aspire systems group LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: childsafety@flockm.com

Email is the fastest route and is monitored by a person.

Other kinds of reports

For harassment, spam, copyright, or anything else, use Report in the app or see Support and Copyright. Those routes are faster for those problems. This page is only for child safety.